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Privacy Policy

This Privacy Policy sets out how Motive Collective Pte. Ltd. (“Motive Fitness”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal data in accordance with the Personal Data Protection Act 2012 (No. 26 of 2012) (“PDPA”) of Singapore.

We respect the confidentiality of personal data and are committed to safeguarding the personal data you provide to us. By interacting with us, submitting information to us, or signing up for any products, services, or events offered by us, you agree and consent to Motive Fitness collecting, using, disclosing, and sharing your personal data in the manner set forth in this Privacy Policy.

1. Scope of Policy
This Privacy Policy applies to all personal data in our possession or under our control, whether stored in electronic or physical form, and applies to:

  • All visitors to our website (https://www.motivefitness.co/)
  • Members, clients, and participants in our classes, programmes, and events
  • Vendors, service providers, and business partners
  • Applicants for employment or volunteer roles
  • Any individual who interacts with us through our digital platforms, in-person visits, or other communication channels

2. Definition of Personal Data
Under the PDPA, “personal data” means data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which we have access.
Examples of personal data include, but are not limited to:

  • Full name, identification numbers, and date of birth
  • Contact details such as address, email address, and phone number
  • Payment and transaction details
  • Health and fitness information (including medical history, injuries, training preferences)
  • Photographs, audio, and video recordings taken during classes or events
  • Information collected via cookies or other tracking technologies when you visit our website

3. Collection of Personal Data
We may collect personal data in the following ways:

  • Directly from you – when you sign up for a membership, register for classes, participate in events, or communicate with us.
  • Automatically – through your interactions with our website, app, or social media channels.
  • From third parties – such as partners, event organisers, or service providers when you have consented to such sharing.
  • From public sources – where the information is publicly available.

4. Purposes for Collection, Use, and Disclosure of Personal Data
Your personal data may be collected, used, and/or disclosed for the following purposes:
4.1 Service Provision

  • To process membership applications, bookings, and class registrations.
  • To provide training programmes tailored to your needs.
  • To facilitate event participation, competitions, and workshops.

4.2 Communication

  • To send class reminders, updates, and schedule changes.
  • To inform you of promotions, events, and new services (where you have given consent).

4.3 Payment & Administration

  • To process and verify payments for our services.
  • To issue invoices, receipts, and manage account billing.

4.4 Safety & Compliance

  • To manage risks, detect fraud, and comply with legal and regulatory requirements.
  • To maintain a safe environment for our members, including emergency contact purposes.

4.5 Marketing & Media

  • To use photographs, videos, or testimonials for marketing and promotional purposes (only with your consent).

4.6 Business Operations

  • To conduct internal audits, data analysis, and service improvements.
  • To develop and enhance the quality of our programmes and facilities.

5. Disclosure of Personal Data
We may disclose your personal data to:

  • Our employees, trainers, and authorised personnel who need access to perform their duties.
  • Third-party service providers (e.g., IT support, marketing agencies, payment processors) who assist us in delivering services.
  • Business partners who collaborate with us on events, promotions, or member benefits.
  • Regulatory authorities, law enforcement, or government agencies when required by law.
  • Third parties in corporate transactions such as mergers or acquisitions, where your data may be transferred as part of business assets.

We will ensure that any third parties who receive your personal data are bound by contractual obligations to protect it in a manner consistent with this Privacy Policy.

6. Data Security Measures
We implement appropriate technical, administrative, and physical security measures to protect your personal data against unauthorised access, collection, use, disclosure, modification, loss, or destruction. These measures include:

  • Password-protected systems and databases
  • Secure socket layer (SSL) encryption for online transactions
  • Access restrictions for authorised personnel only
  • Regular system security audits

However, no method of data transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

7. Retention of Data
We will retain your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable laws. Once the retention period expires, your personal data will be securely deleted or anonymised.

8. Your Rights Under the PDPA
You have the right to:

  • Access – Request a copy of your personal data that we hold.
  • Correction – Request that we correct or update your personal data.
  • Withdrawal of Consent – Withdraw consent for us to collect, use, or disclose your personal data.

Requests can be made by contacting our Data Protection Officer (see Section 11 below). Please note that withdrawing consent may affect our ability to provide services to you.

9. Use of Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience, analyse site performance, and tailor marketing efforts. You may disable cookies through your browser settings, but this may affect functionality.

10. Third-Party Websites
Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices of these websites, and encourage you to review their privacy policies.

11. Contacting Us
If you have any questions about this Privacy Policy or wish to exercise your rights under the PDPA, please contact:
Data Protection Officer
MOTIVE COLLECTIVE PTE. LTD.
Incorporated: 20 June 2025
Address: 15 Eng Kong Terrace, Eng Kong Park, Singapore 598987
UEN: 202526793K
Phone: (+65) 9036 5962
Email: contact@motivefitness.co
Website: https://www.motivefitness.co/

12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to ensure compliance with legal or regulatory changes, or to reflect adjustments in our business practices. Any updates will be posted on our website with the date of the last revision clearly indicated.